Refund Policy

At Gems Digital Media, we aim to provide high-quality digital media services. However, we understand that there may be circumstances requiring a refund.

Refunds are considered on a case-by-case basis, depending on the nature of the service and the issue reported. Customers must submit a refund request within a specified timeframe.

If a service is found to be defective or not delivered as promised, we will evaluate the issue and may offer a partial or full refund based on our discretion.

No refunds will be provided for services that have already been successfully rendered or completed according to agreed terms.

Customers must provide valid proof of the issue when requesting a refund. Requests without sufficient documentation may not be considered.

Refund processing time may vary, and approved refunds will be issued using the original payment method.

We reserve the right to update this refund policy as needed. Any changes will be communicated through our website.

For refund inquiries, please contact our support team.